Shipping Policy

  1. At VELVINE, we work with trusted fulfillment partners to deliver our products to customers around the world. Please review the information below regarding order processing and delivery.

    Order Processing

    Orders are typically processed and dispatched within 1–2 business days after your order is placed.

    Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

    Please note that orders may take slightly longer to process during holidays, sales, or periods of high order volume.

    International Shipping

    We offer international shipping to many destinations worldwide.

    After your order has been dispatched, the estimated delivery time is:

    7–12 business days

    Please keep in mind that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, customs processing, carrier delays, weather, and other circumstances outside our control.

    Tracking Your Order

    Once your order has shipped, you may receive a tracking number by email. Tracking information can take some time to become active after the package has been dispatched.

    If your tracking information has not updated immediately, please allow a few business days for the carrier's system to update.

    Customs & Import Fees

    International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

    Any customs duties, taxes, or additional fees charged by your country's customs authorities are the responsibility of the customer. These charges are outside of VELVINE's control and vary by country.

    Delays

    While we do our best to ensure your order arrives within the estimated timeframe, VELVINE is not responsible for delays caused by:

    • Customs clearance
    • Postal or carrier delays
    • Severe weather
    • Holidays or high shipping volumes
    • Incorrect or incomplete shipping information
    • Other circumstances outside our control

    Incorrect Shipping Information

    Please make sure your shipping address is correct before completing your order. If you notice an error, contact us as soon as possible.

    Once an order has been dispatched, we may not be able to change the shipping address or redirect the package.

    Lost or Damaged Packages

    If your package appears to be lost, damaged, or has not arrived after the estimated delivery period, please contact our customer support team so we can assist you.

    Contact Us

    If you have any questions about your order or shipping, please contact us through our Contact Us page. We're happy to help.